Privacy Policy

1. Who we are

We are the data controller for the Service.

2. Data we collect

We may collect and process the following:

• Name, email, login credentials and authentication details.
• Billing details and transaction data (handled via payment partners).
• Prompts, uploads, and generated outputs.
• Usage information such as IP address, browser, device type, and activity logs.
• Technical and diagnostic data for system performance and security.
• Communications with us, including support requests and feedback.

You must not submit personal data of others without their consent.

3. How we use data

We process data for the following purposes:

• To operate, maintain and provide the Service.
• To verify identity, manage access and billing.
• To detect and prevent abuse, unauthorised use, or fraud.
• To maintain and improve performance, security and reliability.
• To contact you with operational notices, billing information or service updates.
• To comply with legal or regulatory obligations.
• To send marketing or promotional information where legally permitted.

We may aggregate or anonymise data for analytics and product improvement.

4. Legal bases

Processing is carried out under one or more of:

• Contract performance (providing the Service you requested).
• Legitimate interests (running, improving and promoting our business).
• Legal obligation (record-keeping, tax and compliance).
• Consent, where expressly required by law.

5. Sharing of data

We may share data with:

• Hosting and infrastructure providers.
• Payment processors.
• Analytics, monitoring and anti-fraud tools.
• Professional advisers and insurers.
• Successors or acquiring entities in the event of merger or sale.
• Authorities, where required by law or to protect our rights.

We ensure recipients are under confidentiality and security obligations. We do not sell personal data.

6. International transfers

Data may be transferred outside the UK where suppliers operate. Appropriate safeguards, such as contractual clauses or adequacy decisions, are used where required.

7. Retention

We retain data for as long as reasonably necessary for business, legal or security purposes. This may include retaining limited account data after closure to prevent fraud or resolve disputes.

Back-ups and logs may persist for a reasonable time even after deletion.

8. Security

We implement reasonable technical and organisational measures to protect information. However, no system is entirely secure and we cannot guarantee absolute security.

9. Cookies and tracking

Essential cookies are required for the Service to function. Optional analytics cookies may be used to monitor performance and usage trends. You can disable non-essential cookies in your browser, but some features may not work correctly.

10. AI data use

Your inputs, outputs and usage data may be used internally to train, test and improve models and functionality.

By using the Service, you consent to this processing. Requests to opt out may limit available features or Service accuracy.

11. Your rights

You may request access, correction or deletion of your personal data, subject to legal and operational limitations.

We reserve the right to refuse or limit requests that are excessive, unfounded, repetitive, technically infeasible, or affect others' rights.

Requests should be sent to support@popthebubble.uk.

You may contact the Information Commissioner's Office (ICO) if unsatisfied, though we encourage contacting us first.

12. Marketing

We may send communications about Algopop and related services. You can opt out at any time by following the link in our emails or contacting us.

Essential or legally required messages (e.g., billing or account updates) will still be sent.

13. Third-party links

Links or integrations provided through the Service are subject to the third party's privacy policies. We are not responsible for their content or practices.

14. Changes to this policy

We may update this Privacy Policy at any time. Updates will take effect once posted on our website. Continued use of the Service after updates constitutes acceptance.

15. Contact

Questions or concerns can be sent to support@popthebubble.uk.